We hope that you are delighted with all your purchases. If, for some reason, a product does not meet your expectations, or you wish to exchange it for another size or colour, you may return it for exchange or a full refund, within fourteen (14) days of receipt. We recommend you place your order with care since returns are costly. Should you have any questions relating to specific items, sizing, etc. prior to making your order, please contact us.
Should you be unhappy with an item ordered, please call us and we will immediately authorise an exchange for a different item or a refund. Please help us to keep costs under control by using your right to return goods within reason.
Important: Returned items must be in a new and unused condition, returned in the original packaging, with original labels and a copy of the receipt. We suggest you keep all packaging until you have made your final decision to purchase. Please complete and include a Return/Exchange Form, sent to you together with your goods. You can also request a Return/Exchange Form by e-mail from email@example.com
Returns should be sent to:
Alexander Kostner Ars Sacra
Str. Cuca 52
39046 Ortisei, Italy
8.2 Termination of the Purchase Agreement
The Agreement can be validly terminated provided that each party returns the benefits. Should you not return all of the goods received or return only part of them or should they be damaged, we are entitled to compensation.
We reserve the right to refuse returns. Original delivery costs will not be reimbursed.
If you wish to exchange an item for another size or different colour, please contact us: firstname.lastname@example.org A replacement will be sent, if available, on the next working day.
8.4 Incorrect Delivery
If an item supplied is damaged or not correct, please contact our Team immediately. We will authorise an exchange or we will immediately credit the value of the goods to you. To return incorrectly delivered goods, please follow the Returns procedure.
8.5 Procedure for The Return of Goods in their original packaging
Items must be new and unused, returned in their original packaging, with original labels and a copy of the receipt. Please keep the packaging until you have made a final decision to purchase.
Returned items belonging to the same order must be returned in a single shipment. We reserve the right to refuse returns if more than one delivery is made relating to a single agreement.
When all the above conditions have been fulfilled, we will reimburse the total purchase price of goods returned. Should a returned item have been used, an amount equal to the reduction in value of the item will be deducted, as will general expenses and shipping costs.
If all the conditions listed in the "General Conditions of Sale" have not been fulfilled or, if it is the case that we must apply a reduction to the value, you will be informed. You will then be given the opportunity to have the item(s) returned to you. If this is the case, any additional shipping costs incurred in returning items to you, will be borne by you. If you do not accept the return of these items, we reserve the right to withhold some items and their relative value.
8.6 Terms And Conditions For Returns And Refunds
Please note that refunds can only be credited to the same credit card used for the original purchase. The refund process can take 8-12 days from receipt of your goods, depending upon the credit card used for payment. Refunds normally show within two account statements. We cannot refund postal charges or make cash refunds.