Terms and Conditions

§1 General

The following Terms and Conditions apply to all orders placed with Alexander Kostner Ars Sacra (Str. Cuca 52, 39046 Ortisei, Italy).

They apply if the order is placed over the Internet. By placing an order with us, you accept the Terms and Conditions set out below. These Terms and Conditions do not affect your statutory rights. If you have any queries, please contact us.
All references to the "company", "us", "our", or "we" refer to Alexander Kostner Ars Sacra. Any reference to "customer", "you" "client" or "buyer" refers to the person or organization placing the order.

§2 Execution Of The Agreement

Your order represents an offer to execute a Purchase Agreement. When you send us an order, we will send you an e-mail to confirm receipt of your order and explain all relevant details (Order Confirmation). Your Order Confirmation does not represent acceptance of the Agreement. Instead, it confirms receipt of your order. It becomes a Purchase Agreement only when we have sent the ordered goods and when you have received delivery notification from our warehouse that the goods have been dispatched.
If a product in the same order, for which you have received Delivery Confirmation, is not shown in the Delivery Notification e-mail, no Purchase Agreement will take place for that product.
During the purchasing process, the buyer accepts our General Terms and Conditions of Sale, as set out on this page.

Our ability to fulfill orders is conditional on us too being correctly supplied, within the correct time frame. If any goods ordered are not available, we reserve the right to terminate the Agreement.
You will be informed immediately if goods that you have ordered cannot be delivered. If the sum due has already been paid, we will return it immediately. We accept no responsibility for damages due to late delivery.

We will notify you if an item shown on the website is no longer available or if its price has changed.

§3 Price

All the prices on the www.ako.it website are shown in Euro. In dependence of the selected delivery country the VAT is included (European countries) or not included (all other countries, non EU). You can find above each price table the information if VAT is included or not. Shipping costs must be added to these prices. Shipping costs are displayed in the >Shipping section and can be checked at the time of ordering. Prices at the time of order are correct, errors and omissions excepted.

§4 Delivery And Shipping Costs

Delivery takes place from our stock rooms to the address communicated by you. Any information relating to the time of delivery is not binding, unless an actual delivery time has been specified by us. Wherever possible, your order will be delivered in a single shipment. If your order contains articles packed separately, they may be shipped separately and delivered at different times. If this is the case, any additional delivery costs will be borne by Alexander Kostner Ars Sacra.
With our standard service orders should take 1-2 days to process and dispatch arrive within 3-5 days to Europe and 5-7 days to the rest of the world. Should we ask for a deposit or payment in advance, delivery time could be delayed until the sum requested has been paid in full.

We currently deliver to Italy and over 70 countries worldwide. We cannot deliver to P.O. Box addresses.

All deliveries are made via our chosen courier.

§5 Payment

Payment for purchases and shipping can be made by credit card. If goods ordered are not available, and payment has been paid, said payment will be credited to your credit card.

5.2 PayPal Payments
We accept payment using PayPal. After completing your order you will be redirected to PayPal. There you can log in to your PayPal account and confirm the payment. We charge a surcharge of 3%.

5.2 Credit Card Payments
We accept payment using VISA and Mastercard.
Security of your card and data is very important to us. All financial information relating to your transaction is forwarded using a secret automatic protocol. This information will be utilized only in the case of a refund. Therefore, for reasons of security, every time you place an order with us, you will be asked for your card number.

5.3 Security
To ensure the security of your data, we use SSL software security (Secure Socket Layer). With this system, your data, name, address and card number are coded and transmitted safely via the Internet. During transfer, no external party can read your data.

§6 Due Dates And Payment, Delays, Transfer Of Title

The total sum due must be paid upon placing the order. You may pay using the procedure laid out above. If there is a delay in payment, we are authorized to charge interest of 5% and/or delay delivery of the goods until receipt of the payment in full. Any goods ordered and delivered remain property of Alexander Kostner Ars Sacra until full payment of all amounts due, under the Agreement relating to client.

§7 Shipping Damages

Notwithstanding all precautions, packages and/or their contents sometimes get damaged in transit. If this should happen, please follow the following procedure: breakages should initially be registered with the courier, upon receipt of the goods. You should then inform us as soon as possible. If you intend to return damaged goods, please inform us in advance via e-mail.

§8 Returns and refunds

8.1 Returns
We hope that you are delighted with all your purchases. If, for some reason, a product does not meet your expectations, or you wish to exchange it for another size or colour, you may return it for exchange or a full refund, within fourteen (14) days of receipt. We recommend you place your order with care since returns are costly. Should you have any questions relating to specific items, sizing, etc. prior to making your order, please contact us.
Should you be unhappy with an item ordered, please call us and we will immediately authorise an exchange for a different item or a refund. Please help us to keep costs under control by using your right to return goods within reason.
Important: Returned items must be in a new and unused condition, returned in the original packaging, with original labels and a copy of the receipt. We suggest you keep all packaging until you have made your final decision to purchase. Please complete and include a Return/Exchange Form, sent to you together with your goods. You can also request a Return/Exchange Form by e-mail from info@ako.it

Returns should be sent to:
Alexander Kostner Ars Sacra
Str. Cuca 52
39046 Ortisei, Italy

8.2 Termination of the Purchase Agreement
The Agreement can be validly terminated provided that each party returns the benefits. Should you not return all of the goods received or return only part of them or should they be damaged, we are entitled to compensation.
We reserve the right to refuse returns. Original delivery costs will not be reimbursed.

8.3 Exchanges
If you wish to exchange an item for another size or different colour, please contact us: info@ako.it A replacement will be sent, if available, on the next working day.

8.4 Incorrect Delivery
If an item supplied is damaged or not correct, please contact our Team immediately. We will authorise an exchange or we will immediately credit the value of the goods to you. To return incorrectly delivered goods, please follow the Returns procedure.

8.5 Procedure for The Return of Goods in their original packaging
Items must be new and unused, returned in their original packaging, with original labels and a copy of the receipt. Please keep the packaging until you have made a final decision to purchase.

Returned items belonging to the same order must be returned in a single shipment. We reserve the right to refuse returns if more than one delivery is made relating to a single agreement.
When all the above conditions have been fulfilled, we will reimburse the total purchase price of goods returned. Should a returned item have been used, an amount equal to the reduction in value of the item will be deducted, as will general expenses and shipping costs.
If all the conditions listed in the "General Conditions of Sale" have not been fulfilled or, if it is the case that we must apply a reduction to the value, you will be informed. You will then be given the opportunity to have the item(s) returned to you. If this is the case, any additional shipping costs incurred in returning items to you, will be borne by you. If you do not accept the return of these items, we reserve the right to withhold some items and their relative value.

8.6 Terms And Conditions For Returns And Refunds
Please note that refunds can only be credited to the same credit card used for the original purchase. The refund process can take 8-12 days from receipt of your goods, depending upon the credit card used for payment. Refunds normally show within two account statements. We cannot refund postal charges or make cash refunds.

§9 Warranty, Repairs and Responsibility

Descriptions of the products, instructions, drawings, illustrations, data, as well as descriptions of weight, size and usage or performance, which are included in newsletters, advertisements and price lists, are of a purely informative nature. Public announcements, praise or manufacturer advertisements do not represent a contractual condition as regards the goods. We give no guarantee as to the accuracy of this information.

Conditions Of Warranty
Our products are made by highly qualified colleagues. Our production process, methods and standards are unique and nothing like standard mass production techniques. Mistakes can occur. However, we aim to find a solution for every customer. If you need to return an product for a warranty issue or repair, please contact us info@ako.it

9.3 Responsibility
During the period of guarantee, if a defect covered by the guarantee is presented, we will, at our discretion, either repair the defect or replace the defective item. Any other request by the buyer with regard to defective items, in particular to any request for damages or the termination of the Agreement are excluded.
The payment of damages due arising from a defect are excluded in all cases. With regard to other cases the following limitations apply:
For other damages, which may give rise to vital injuries of the body or health we are responsible only if they are the direct result of criminal intent, gross fault, or gross or premeditated negligence of the essential contractual obligations on our part, or on the part of those working on our behalf (e.g. a transporter).
The statuary laws governing guarantees relating to products remain unaltered.
We cannot guarantee that communication of data via the Internet, bearing in mind current technology, is free from errors and always available.
We do not therefore guarantee constant and uninterrupted availability of our on-line shop during the order process, in the case of technical or electronic errors over which we have no direct control, with particular regard to delays in the processing and acceptance of offers.
We are not responsible for any links to other web pages or sources, which may be created, and we do not guarantee their availability.
We give no guarantee as regards the content of said links, even in the case in which there is no evidence of an illicit nature of their content.

§10 Important Notices

The products offered are posted on the Internet site as clearly as possible. We have attempted to portray the colours of our products in a realistic manner, however we cannot guarantee that the colours as seen on your computer match those of the real products, due to the individual nature of your screen graphics or printer.

§11 Information Relating to Privacy

Client data will be used by Alexander Kostner Ars Sacra only for the analysis, approval and execution of the Agreement and for the care and management of the relative relationship with the client, the recovery of outstanding payments and fight against fraud and abuse. Data obtained by Alexander Kostner Ars Sacra may be used for marketing purposes (for example, Newsletters), if the client has no objection.
Your personal data may be used as mentioned above only by Alexander Kostner Ars Sacra. However, in order to execute your order, we will have to give your personal data to other companies, such as our couriers responsible for logistics and our financial services partners for credit card transactions. Said data may be used by those receiving it, exclusively for the purposes relating to their services. We do not give your personal data to any other organisations or companies.
Further information relating to the type, reach, location and objectives of the collection, transformation and use of personal data can be found in the section titled, Privacy Policy, on the www.ako.it website.
The client must agree explicitly to the collection and use of their personal data.
The client has the right, at any time, to revoke consent for future use of data by informing Alexander Kostner Ars Sacra or e-mailing info@ako.it
If this is the case, we promise to immediately delete the client's personal data, unless an order is being processed.
We are very happy to provide any information relating to your registered data at any time. For further information, please contact info@ako.it

§12 Final Provisions

12.1 Governing Law and Competent Jurisdiction
Italian Law governs on an exclusive basis all contractual conditions between Alexander Kostner Ars Sacra (the management company of www.ako.it) and the client.
For all controversies deriving from the business relationship between the client and Alexander Kostner Ars Sacra (the management company of www.ako.it) the competent jurisdiction is that of the headquarters Alexander Kostner Ars Sacra in Ortisei - Italy. However, we reserve the right to summon the client to any other competent court.

12.2 Severance Clause
n the case in which a clause of these Conditions of Sale were to be null or should become so in the future, the validity of all other Conditions or Agreements will not be affected.